WeChat marketing is becoming more and more complicated in 2020. With the constant shifts in trends and software development, it is becoming more and more difficult for marketers to develop long term plans, find new customers and create interest, not to mention generate sales. And when it comes to closed ecosystem such as WeChat, e-commerce takes a whole new turn.
With the constant shifts in trends and software development, it is becoming more and more difficult for marketers to develop long term plans, find new customers and create interest, not to mention generate sales in 2020. And when it comes to closed ecosystem such as WeChat, e-commerce takes a whole new turn.
As advertising becomes more and more expensive, brands are starting to rely on KOL marketing. But KOL services also have costs too and are mostly focused on generating brand awareness.
So how do brands stay in business with WeChat stores and mini programs? And what is the secret of all these successful stores?
Understanding consumer 2.0
It’s not enough to carry out market research or customer polls once or twice a year to really know what your consumer is looking for. Today, brands need to concentrate on weekly or semi-weekly follow ups to really see where the trends and needs of consumers are going. The two-way conversation is becoming a must for brands and companies that want to succeed on the Chinese market.
For this, leveraging personalized WeChat groups might just be what you need. Tagging your key customers by location, interests or other criteria can help you to update them on relevant news and deals, as well as collect data and feedback. Making those groups “invitation only” or bringing a certain VIP feeling will ease the task of growing these communities, as everyone wants to be a VIP.
Getting to know what your customer wants and the difficulties they may be going through in daily life is becoming one of the key factors for success in serving customers in 2020.
In fact, the main difference between a successful local brand and a “could do better” international brand is simply collection of real-life data.
New ways of brand community management
The way brands manage these communities is also progressing. A systematic approach focusing on communication has become a must in community management. As consumers become more and more educated and free to choose between dozens (if not hundreds) of brands, never before has it been more about the connection between a brand and the consumer.
Creating a habit of checking on a brand, or seeing “what’s new in the group” can help brands to create a deeper connection, as well as drive traffic to WeChat stores or other channels.
For example, hosting limited time WeChat pop-ups or a group buy sales event that is only available for members could be one way to keep your community members on their toes.
Same goes with sharing important and useful content, which could help your consumers in their daily lives.
Updating the community on certain days of the week or times of the day with useful content, unifies people by providing interesting topics or activities to share. The feedback on these activities and their match of the product/service could provide valid data and deepen the understanding of customers. For example, a brand of healthy snacks could engage with its community by providing video recipes of healthy breakfasts that include products of the brand.
KOL/Influencer Marketing – new approaches
When it comes to KOL marketing, there are a few variables that need to be accounted for.
Firstly, the size of the KOL audience and the content focus. A few smaller KOLs might be great to put your brand on the social media and e-commerce map, whereas one large KOL might help you to move that new stock and kick-start your brand’s sales season.
But what brands still do not realize is how to best benefit when approaching major KOLs in China. Chinese influencers are very careful when it comes to picking products. Look at Viya, who has a dedicated team that sorts out the product applications and performs quality tests. KOLs are the experts of what the consumer wants and they try their very best to meet expectations. So working with a brand that will not be interesting for the audience will reflect badly on both the KOL and the performance of the campaign. In some cases, the discussion with large KOLs can last for a few seasons (or years), until the KOL finally figures out a way to bring the product around with the right angle.
Secondly, seasonality. When doing e-commerce in China, brands shall switch from the national calendars to the e-commerce calendars and plan their work and vacation time accordingly. It is safe to say that the double 11 festival will represent ½ or in some cases nearly all of your annual sales, especially if you do it right. Then comes Double 12th(December 12), 618 (June 18th), and so on. Most of the traffic hits the e-commerce channels exactly on those e-holidays, as most brands present very good deals to their customers.
Thirdly, cooperation models. From smaller KOLs and product seeding (distributing free samples for hundreds of KOLs in the hope of creating a social buzz) to bigger KOLs with massive marketing budgets or even brand representation, the company’s size and marketing plan will determine what model is right at a specific moment.
In 2019 most brands have started to collect their own KOL pools on several social media channels. Such databases of KOLs is and will be extremely useful for brands when working with KOLs on weekly/monthly bases, doing product seeding, offline events etc.
And that’s not a surprise. Today, in order to stand out, brands need to be involved with at least a hundred of small size KOLs on different platforms, which will provide a broad evaluation of the product presented. This will create a pretty good “word of mouth” base for your brand and a base for cooperation with medium and large size KOLs.
Staying on top of the Chinese e-commerce ecosystem in 2020
Brands that operate in China need to be well informed on the changes within the Chinese digital ecosystem. Traffic coming from marketing efforts will translate into sales only if the customer journey is well planned.
But with platforms always changing their strategic partners, this might not be so simple.
Chinese e-commerce and social media changes. What to look out for in 2020
We are still waiting to see if Douyin will continue its cooperation with Taobao in 2020, as the popular platform signed only a 1 year contract with the e-commerce giant, and the possibility that Douyin will launch its own e-commerce platform has not yet been ruled out.
It will be interesting to see how JD.com will fight the competition in the coming year, after a rather tough 2019..
The new social media platform by Weibo “Luzhou” was launched very recently, and could potentially be a competitor of Xiaohongshu.
Brands shall also keep in mind that video content and live streaming could be the most important trend for e-commerce sales in 2020.
Another trend to keep in mind is emerging entertainment platforms such as BiliBili that can be an excellent source of traffic for e-commerce channels, such as WeChat Store or Tmall, as the fan base of these platforms is extremely loyal to brands and KOLs.
CRM is another crucial tool to leverage in 2020. More and more brands are growing their consumer base though the existing consumer base by keeping track and close contact with consumers. CRM systems integrated to the WeChat platform (such as WeChat Work) is the key to keep up with the changes and a convenient tool to update your customers on any news and notifications.
Want to drive traffic to your WeChat store and create a strong brand awareness within Chinese consumers? Ask us how!